Shipping Policy

AirSpringSmart is committed to processing and shipping orders as efficiently as possible. This Shipping Policy explains how orders are prepared, shipped, tracked, and delivered.

Order Processing

Orders are processed during regular business days, excluding weekends and public holidays. Processing times may vary depending on product availability, order size, payment verification, and shipping destination.

Large wholesale orders, special-order products, and freight shipments may require additional preparation time. If an order is expected to experience a significant delay, we will contact the customer using the information provided at checkout.

Shipping Rates

Available shipping options and applicable charges are displayed during checkout whenever possible.

Shipping charges may vary based on the destination, package size, weight, selected service, and order quantity. Certain large or bulk orders may require a separate freight quote before shipment.

Shipping and Delivery

AirSpringSmart uses established shipping and freight carriers based on the size, weight, destination, and requirements of each order.

Delivery estimates provided during checkout or by the shipping carrier are estimates only and are not guaranteed. Weather conditions, carrier delays, service interruptions, incorrect addresses, and other circumstances outside our control may affect delivery.

AirSpringSmart is not responsible for delays caused by shipping carriers or events beyond our reasonable control.

Order Tracking

When tracking information is available, it will be sent to the email address associated with the order.

Tracking information may require additional time to become active after the shipping label has been created. Orders containing multiple products may be shipped in separate packages and may have more than one tracking number.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address.

Please contact us as soon as possible if an address needs to be changed. We cannot guarantee that an address can be updated after an order has entered processing or has been transferred to the shipping carrier.

Additional shipping or handling charges caused by an incorrect or incomplete address, refused delivery, or unsuccessful delivery attempt may be the customer’s responsibility.

Damaged Shipments

Customers should inspect all packages and products upon delivery.

If an order arrives damaged, please keep the product, packaging materials, shipping label, and delivery documents. Contact us promptly at sales@airspringsmart.com and include the order number, a description of the issue, and clear photographs of the package and product.

AirSpringSmart will review the information and assist with the appropriate carrier claim, replacement, or other available resolution.

Lost or Missing Packages

If tracking information shows unusual delays or indicates that a package was delivered but it cannot be located, please check the delivery area and contact the shipping carrier.

You may also contact us at sales@airspringsmart.com for assistance. Carrier investigations and claims may require additional processing time.

Freight and Large Orders

Large, heavy, palletized, or high-volume orders may be shipped through a freight carrier. Freight orders may require a commercial delivery address, loading dock, forklift, or liftgate service.

Any special delivery requirements should be communicated before shipment. Additional services requested from the freight carrier may result in additional charges.

Customers should inspect freight shipments before signing the delivery receipt and note any visible damage or missing packages on the carrier’s documentation.

International Shipping

International shipping may be available for certain destinations and products. Customers are responsible for any customs duties, import taxes, brokerage fees, or other charges imposed by the destination country unless otherwise agreed in writing.

Customs clearance requirements may affect delivery times.

Contact Information

For questions about shipping, tracking, freight orders, or delivery, please contact:

AirSpringSmart
1001 Nicholas Blvd, Ste N
Elk Grove Village, IL 60007
United States
Email: sales@airspringsmart.com