Return and Refund Policy

Returns

AirSpringSmart accepts eligible returns within 30 days of the delivery date. If more than 30 days have passed since your order was delivered, we cannot offer a refund or exchange.

To be eligible for a return:

• The product must be unused, uninstalled, and in the same condition in which it was received.

• The product must be returned in its original packaging.

• All components, hardware, instructions, and accessories originally included with the product must be returned.

• A receipt, order number, or other proof of purchase is required.

Please contact us at sales@airspringsmart.com before shipping a return. Returns sent without prior authorization may experience processing delays.

Please do not return products to the manufacturer.

Non-Returnable Items

The following items cannot be returned:

• Products that have been installed, used, altered, painted, modified, or damaged after delivery

• Products missing components, hardware, or original packaging

• Custom-made or special-order products

• Products marked as “Final Sale” or “Non-Returnable”

• Products returned more than 30 days after delivery

Defective products or products covered by a manufacturer or product warranty may be reviewed separately under the applicable warranty terms.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If you receive a product that is damaged, defective, or different from the product ordered, contact us promptly at sales@airspringsmart.com with your order number and clear photographs of the product, packaging, shipping label, and any visible damage.

If the return is caused by an AirSpringSmart shipping error or a confirmed defective or damaged product, AirSpringSmart will provide return instructions and cover the applicable return shipping cost.

Refunds

After your return is received and inspected, we will notify you by email whether your refund has been approved or rejected.

If approved, the refund will be issued to the original payment method. The time required for the refund to appear in your account depends on your bank or payment provider.

Items returned in a condition that does not meet the requirements of this policy may be rejected or qualify for only a partial refund.

Late or Missing Refunds

If an approved refund has not appeared in your account:

1. Check your bank or credit card account again.

2. Contact your credit card company or payment provider, as processing times may vary.

3. Contact your bank, as additional processing time may be required.

If you have completed these steps and still have not received your refund, contact us at sales@airspringsmart.com.

Exchanges

We replace products when they are confirmed to be defective, damaged during delivery, or incorrectly shipped.

To request an exchange, contact sales@airspringsmart.com before returning the product. Please include your order number, a description of the issue, and supporting photographs.

Return Shipping

For returns resulting from ordering the wrong product, fitment issues, or a change of mind, the customer is responsible for return shipping costs.

Original shipping charges are non-refundable unless the return is caused by an AirSpringSmart error or a confirmed damaged, defective, or incorrectly shipped product.

If a return shipping label is provided for a customer-responsible return, its cost may be deducted from the refund.

We strongly recommend using a trackable shipping service and purchasing shipping insurance. AirSpringSmart is not responsible for returned packages that are lost or damaged while in transit.

Approved returns should be mailed to:

AirSpringSmart
1001 Nicholas Blvd, Ste N
Elk Grove Village, IL 60007
United States

Do not ship a return until you have contacted us and received return instructions.